Last updated: 27.8.24
This Privacy policy applies to LoveLexiCrafts, a small business in Liverpool.
We take your privacy very seriously. We are the “data controller”, which means we are responsible for deciding how and why your personal information is used and ensuring it is secure. We are responsible for any personal data collected through the www.lovelexicrafts.co.uk website.
The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you and the rights you have relating to that use.
Why do we collect personal information?
On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes:
To allow us to handle your orders, deliver products and process your payments and refunds
To let you know about your orders
To process your application when you enter a competition promotion or prize draw.
To respond to your queries or requests.
To improve our websites as well as the products and services we offer you
If you do not provide the information we need for these purposes then we will not be able to process your order, request or competition entry.
On the basis that it is in our legitimate interest – specifically to improve the efficiency, effectiveness and profitability of our business – or the legitimate interest of a third party, we collect and use your information for the following purposes:
To update our records and generally maintain your account with us.
To keep a record of when and why you contact us and to keep your contact details up to date.
For our statistical or survey purposes – so we can improve our products and websites and the services we offer to you.
To prevent or detect fraud or abuses of our sites.
On the basis that it is necessary to comply with a legal obligation on us we collect and use your information:
To keep proper books and records of our transactions
For the prevention of fraud and/or money laundering
What information do we collect about you?
This section describes when and what types of personal information we may collect.
When you do any of these:
Set up an account on www.lovelexicrafts.co.uk
Place an order
Enter any competition, promotion or prize draw
Upload an image or comment on our website
Fill out any forms on our website
Browse our website
Then, we may collect your personal information, including:
Name
Date of birth
Address
Email address
Phone/ mobile number
Password
Payment information
Technical information about how you access and use our websites, including your IP address, browser type and operating system. For further information about the use of your IP address and technical information please see our cookies policy here
We’ll also require your credit or debit card details when you place an order (unless you pay with PayPal)
How do we use your information?
We use your information for the following:
So we can personalise your shopping experience on our websites.
To allow us to handle your orders, deliver products and process your payments and refunds.
To keep you updated about your orders.
To maintain our records and your account with us.
To keep a record of when and why you contact us and to keep your contact details up-to-date.
For statistical, analytical or survey purposes – so we can improve our websites and their services to you.
To prevent or detect fraud or abuses of our websites.
How long do we keep your information for?
As a general rule, we will keep your information only for as long as is necessary for the purpose for which it was collected, however we may keep it longer if we are required to because of a legal obligation on us.
Your Data Privacy Rights
You have the right to ask us to confirm if we are processing your personal data and to ask about:
what data we are processing and why,
where we got it from,
how long we keep it for,
who we pass it to (and if those recipients are outside the EEA the safeguards that are in place),
You are also entitled to a copy of the data about you that we are processing.
You have the right to have your personal information deleted if it is no longer necessary for us to have it.
Third-party links, apps and websites
If you access our services through any third-party links, apps or websites, the processing of your personal data will also be subject to that third party’s privacy policy. Please refer to their policies for more information on how they will manage your information.
Contact us
If you have a question or a complaint about this policy please contact us by email at lovelexicraftsliverpool@gmail.com
